"I must say, I am
thoroughly impressed with your company's customer service. It is
rare to order something online and have a person on the other end
actually care about making sure it is the correct item. Thanks
again for saving me the trouble of having to make a return. I
can't wait to try out the focuser. (A. O. 04/04/2016)
"Wow... I had
heard a couple of years ago that you guys go out of your way to help
your customers. This really proves it to me.... This is
really cool." (N. S. 06/04/2015)
"I am a former child of the
sixties who was deep into amateur astronomy and built my own Newtonian
at the age of twelve. In adulthood I lost track--but I am now
facing retirement and want back in the game. I found your website,
and spent two hours exploring it. What a revelation! ...
Congratulations on your spectacular website and your innovative company.
The love of what you folks do shines through in a way your foreign-owned
impersonal commercial competitors can't touch. May good fortune
follow you in the years to come. (R. S. 12/31/2014)
"Great support, customer
service and communications!!! Thanks!!!" (D. M. B.
"Thanks for not
slacking off, like so many enterprises I deal with on the Internet."
"Smooth, effortless and
secure transaction via Internet. Fast delivery to me here in the
UK and well packaged. Would recommend JMI to anyone. Very
professional and a pleasure to do business with. Now I know why
JMI is number one for telescope accessories." (M. C.
"I have talked with several
people in the last few months at JMI and I have always been impressed with
the knowledge and attitude of each person. A very professional and
customer friendly organization!" (C. E. 08/2012)
"Just wanted to say
thanks for the quick responses via email and phone on my recent
order.... There was even a phone call to confirm the order details
considering the different generations of my particular scope....
Awesome customer service!" (T. J. V. 07/2012)
"Thanks for the great
service and high-quality products!" (J. U.)
"Thank you for excellent
service. My order came the next day ... Exactly what I wanted and
a snap to install. Obviously, you guys have done your homework and
engineer fine products. The MOTOFOCUS works better than I ever
imagined. I never had such sharp images before. The DEC
motor is great. No more touching my C8 while imaging. Thank
you! You are a quality organization." (R. W.)
"Thank you so much!
Your products and tech support are great." (J. P.)
a] friendly, helpful staff who made me feel secure in placing an order.
I was given an opportunity to speak with a technician who was most
helpful. I feel that JMI cares about, [and places a value on,] its
customers." (S. P.)
you for your prompt attention to the shipping problem (wrong item).
Enclosed is the return of the incorrect item as promised. Even good
companies make mistakes....great companies respond to them properly.
Thanks for being a great company!"
SURVEY RESPONSE: "Promptly received my order, but it had gotten
mixed up with another. A few minutes on the
phone and it was straightened out. I got
the right item 2 days later and returned the other item. No
harm, no foul, just excellent handling of one of those mistakes that can
happen to anyone. It was handled so smoothly it let me know that you are a
quality company that I can recommend to my fellow astronomers!" (S. G.)
again, thank you very much for your prompt attention. I think it
means a lot to all your customers to receive such excellent professional
customer service!" (C. M.)
a great company JMI is. I have several products and any time I have
had a question, the good people at JMI have always been courteous and
helpful. It's no wonder you have such a sterling reputation.
Keep up the excellent work." (R. E.)
service as usual from JMI!" (R. E.)
"Of all the sites
I have saved to my 'Telescope Parts & Vendors' list, yours is the greatest. I
love your company philosophy... I wish you were here in Ohio because if you were I'd
most likely be a fellow employee!" (G. A. N.)
"I would also
like to mention how impressed I am not only with the quality of your products, ...but also
with the extremely competent and friendly support you give." (R. M.)
"...let me say a
few words about the people associated with you. Every one that I talked with on the
phone was very courteous and helpful. You must be very pleased to have attracted
such a group." (J. P.)
your catalog and employee portrait, I said to myself, 'That's the kind of company I wish I
worked for!' Please keep up the great work!" (C. H.)