The nature of our business makes it difficult to stock some products. Please see our Note
on Product Availability. If your order is not in stock
it typically will be shipped within seven to ten days.
ONLINE SHOPPING. JMI
uses Mal's eCommerce Shopping Cart for
online ordering. Credit card charges are processed
manually before we ship your order. For shipments within
the 48 contiguous states of the U.S., shipping and
handling charges are included in the price (except for
telescopes). Most other shipments will
receive discounted shipping rates. Taxes (due when delivery is within
Colorado) are not shown in the shopping cart. If you wish
to see shipping (where applicable) and tax amounts before we process your order, you will need
to select that option from the drop-down menu on the billing information page of the shopping cart. Secure pages
(SSL) are used when
gathering credit card information and JMI retrieves this
information through a secure connection to the Mal's eCommerce server. See the
notes on Shipping and Handling below for more information.
For foreign orders, we request that you fill out an order form
using the online shopping cart or the order form (found in the
document library, one click from our home page). The order
form can be printed and faxed or mailed, or it can be copied and
pasted in an HTML-formatted email and filled out directly in the
body of the email. We ask that an order form be filled out
so that we get all the information we need. For example,
the telephone number is often missing from foreign orders.
We also need the form so we can decipher parts of the address.
For example, sometimes we have a difficult time knowing what
part of the address is the city. If you do not fill out
one of the two forms listed above, your order may be delayed.
PRICES AND PRODUCT
in the JMI Online Store are subject to
change without notice.
PART NUMBERS are shown
in the online store immediately
above the price.
AN INCOMPLETE ADDRESS
may delay shipment of your package. For example, a
complete USPS standardized address
may look like this: N PARK AVE APT 35. In this
example, if you leave out the directional indicator (N), the
street type (AVE) or the apartment designation (APT) your
package may be delayed while we verify your address.
SHIPPING AND HANDLING—DOMESTIC.
For domestic orders shipped to one of the 48 contiguous
states of the U.S., shipping and handling is free. Free shipping
does not apply to telescope orders (including the reverse
binocular). All shipments to Alaska and Hawaii weighing
over three pounds will include a shipping charge (contact us for a
quote). Our primary shipping method for domestic orders is
Federal Express (FedEx) Ground or Home Delivery. Some small
items and deliveries to post office boxes are sent via
United States Postal Service (USPS)
First Class Mail (FCM) or Media Mail (MM). Very large
packages or crates (e.g. binoculars and telescopes) are shipped
via FedEx Express Freight or through a local freight forwarder. See the Additional Fees note below.
SHIPPING AND HANDLING—INTERNATIONAL.
Generally, shipping and handling is based on discounted charges. We will be happy to
supply you with a shipping quote. Allow up to three days for completion
of the quote. Our primary shipping method for most international
orders is Federal Express (FedEx)
International Economy, or FedEx International MailService (FIMS)*
if the package weighs three pounds or less and is valued at or under
$185. Packages sent via United States Postal Service (USPS) First Class Mail International
(FCMI) or Priority Mail International (PMI) by
special request will NOT be guaranteed and are shipped at your own risk. Very large packages or crates (e.g. binoculars and telescopes)
will be shipped via FedEx International Economy Freight or through
a local freight forwarder. Additional handling fees
may be assessed for special shipping requests. See the Additional Fees
* PACKAGES SHIPPED VIA Fedex
International MailService (FIMS) may be
delayed up to 10 business days in order to obtain a FedEx
minimum total shipment weight. However, we have found that
FIMS shipments reach their destination 30 days or more before
packages shipped via USPS. Once shipped, allow 30 to 40 days for
packages to arrive. Fedex delivers the package directly to
the destination country's postal authority which should either
deliver the package or deliver a letter stating that the package
is available for pickup. FIMS shipments will always be at
or under three pounds shipping weight and $185 invoice total
(not counting shipping and handling fees). Shipping quotes
for all FIMS shipments will be stated as a range (e.g. $4.00 to
numerous reliability issues (not the fault of the carriers), our
policy for shipments to Australia is slightly different from
that listed above. Instead of shipping small packages via
FIMS, we use USPS First Class Mail International (FCMI) with no
tracking. Based on our experience, this is the best method
for a combination of reliability, speed and
SHIPPING AND HANDLING—RUSSIA.
numerous current issues when shipping to Russia, the shipment
of your order will not be guaranteed once it leaves the United
States. This means that you assume all risks. If the
package is lost, stolen or damaged during transit, we will not
be able to pay for a replacement or refund your purchase and
Currently all shipments to Russia are via USPS Only. Federal Express (FedEx) no longer ships to Russia
because of some of these issues. Russia Federal Customs
Service now requires full name (first, middle and last) along
with your passport number when shipping through United Parcel
Service (UPS). The U.S. Postal Service (USPS) is the only
service that is fairly easy to use but it still involves risk.
CUSTOMS CLEARANCE, DUTIES AND TAXES
on shipments outside the U.S.A. are your responsibility. They
are assessed by the destination country and are totally out of our control.
Generally, door-to-door service includes Customs Clearance (a/k/a Brokerage Fees) and Delivery to your door
but you are responsible for all Duties and Taxes. (One exception to
this rule is FedEx Ground shipments to Canada where Brokerage Fees are not
service does not include Customs Clearance, Duties, Taxes or Delivery to
your door. You are responsible for all these costs and they are not
included in our shipping and handling
charges. We will NOT create an adjusted (fraudulent) invoice for the
purpose of reducing duties and taxes.
ADDITIONAL FEES may be
assessed for special shipping requests. Some examples are: Signature
(Not) Required, Next Day Delivery, Saturday Delivery and a $15 fee for
shipping through any company other than one of our standard carriers (FedEx,
COLORADO SALES TAX
is calculated as follows:
2.9% within Colorado; 4.5% within the Front Range RTD/CD/FD Tax
District (Regional Transportation District/Cultural and
Scientific Facilities District/Metropolitan Football Stadium
District/Jefferson County); 7.5% within Lakewood, Colorado.
Taxes are based on where you take possession of the merchandise.
Since our only location is within Colorado, there are no taxes
assessed for out-of-state deliveries.
PAYMENT METHODS include
VISA, MasterCard, a check or money order drawn on a U.S. bank in U.S. funds
or a wire transfer ($750 minimum, Dealers Only). If payment is made by check or
money order, the order will not be processed until payment has been received
and funds have been verified.
A 10% DEPOSIT
is required with all JMI Telescope orders (5% IS
NON-REFUNDABLE). JMI Telescopes are
custom-built based on the options selected by the customer and
therefore require time to build. The remaining amount due
(90%) must be paid before the telescope is shipped.
CREDIT CARD CHARGES are not initiated until your
order is ready to ship (except in special cases such as orders requiring a deposit).
There is a $30 invoice minimum. If your invoice (less any
separate shipping and handling charges) is less than the minimum, it will be
adjusted up to the minimum amount.
30-DAY SATISFACTION GUARANTEE.
Within the first 30 days following the receipt of an original purchase from JMI, you may
return the product, for any reason, for replacement or refund. All items must be
received by us in new, sellable condition and, if possible, in the original
packaging. You will be charged a 15% restocking
fee plus the cost for any damaged or missing parts. In some
circumstances we may accept a return after the 30-day limit, in which case a
larger restocking fee may will be assessed. Refunds will be made in the
same form as the original payment. Shipping and handling charges
will not be refunded except in rare cases, such as when the incorrect
merchandise is shipped to you. Only items purchased
directly from JMI may be returned directly to JMI. All items purchased
from a JMI Dealer must be returned through that Dealer. A Return Materials Authorization (RMA) Number is required for
all returns and should be written on the outside of the package. Complete details are included with each order in an information sheet
titled JMI Return Policy.
ONE-YEAR LIMITED WARRANTY. All JMI
products are warranted against defects in materials and workmanship for one full year from
the original purchase date. If you should experience a problem with
any JMI product, please contact our technical support team by phone at (303)
233-5353. In many cases, problems can be diagnosed and corrected over
the phone. If the product must be returned for repair or replacement,
we will issue a Return Materials Authorization (RMA) Number. This
required and shoiuld be written on the outside of the package. Complete details are included with each order in an
information sheet titled JMI Return
CHECK YOUR SHIPMENT FOR DAMAGE immediately after you
receive it and before you remove and assemble any parts.
If you spot possible damage, call JMI before continuing.
JMI, being the shipper, must initiate any damage claim.
Generally the shipper will want to look at the shipping box or
container, packing material and product in its original
configuration within a certain amount of time. They may
require that the package be picked up for inspection. If
you are unable to call JMI and follow the previous instructions,
take pictures of 1) the open box and its contents before
removing anything, 2) the damaged parts and 3) any
damage to the box. If you do any of the following it may
delay or stop any resolution: 1) Customer initiated claim,
2) Box and/or packaging thrown away so they are not available
for inspection, 3) Damaged parts assembled or used or
4) Delay in reporting damage.
Because we respect your privacy, information from our database is never
sold, rented or distributed to anyone outside of JMI.
PRODUCT CATALOG is only published on our website. The
online store allows us to give you the most up-to-date
published information on our products. A brochure is also
available on our website. All specifications
are subject to change without notice.
ACCURATE AND CURRENT WEBSITE is one of our main goals. Therefore, our site is constantly being updated and
typographical errors do occur from time to
time. We appreciate your understanding when this
happens. We reserve the right to accept or deny a request
to honor an incorrect price or specification.